Hours: M-F 9am - 4pm CST
Our return policy is dead simple. If you are not completely satisfied with your purchase for any reason, simply send it back to us within 120 days and we will refund you the total cost of your merchandise.
Send returns to: Red Zone Web Division, 13715 A Street, Omaha, NE 68144
Please include the following info with your return:
All of the inventory on our website is live and accurate. If you see the item available on our site and your size is in stock, then yes, we have it. Please just send the item back using the instructions above.
If you cannot find the item on our site, unfortunately, this means it is out of stock and discontinued.
If you find the item, but your size is out of stock, check to see if the product is labeled as "Discontinued". If it is, this means, unfortunately, we cannot get your size back in stock.
If the item is not marked as "Discontinued", this means we may be getting it back in stock at some point. Please contact us here to find out when it may be back in stock.
Please contact us here. If the item(s) are in sellable condition, most likely we can accept the return and offer you a store credit.
Yes, if you are returning an item because it doesn't fit or you just don't want it, you do have to cover the cost of shipping it back to us. If you would like to exchange for a new item, we will cover the cost of shipping the new item back to you.
Rest assured, we will correct the issue as soon as possible for you. Please contact us here. Select "Regarding: Problem with Order Received". We will send you a return label to ship the item back to us immediately. The day we receive it here, we will verify it is the wrong item and send you the correct item right away. (Please note: if the item is sent back and we verify that we did send you the correct item you will be charged for the cost of the return label, as well as, any costs to send the item(s) back to you.)
Rest assured, we will correct the issue as soon as possible for you. Please contact us here. Select "Regarding: Problem with Order Received". We will contact you to correct the problem immediately. Most of the time this means we will file a damaged package claim with UPS and simply send a replacement package ASAP.