Official University of Nebraska Huskers Apparel

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Customer Service

Hours: M-F 9am - 4pm CST

  • 1.800.718.1982

Fan Focused Customer Service

Returns & Exchanges

Our return policy is dead simple. If you are not completely satisfied with your purchase for any reason, simply send it back to us within 120 days and we will refund you the total cost of your merchandise.

Send returns to: Red Zone Web Division, 13715 A Street, Omaha, NE 68144

Please include the following info with your return:

  • A copy of your invoice     — or —     Your first & last name, billing address & order number
  • A Note telling us whether to refund or exchange
  • Your shipping address to ship any exchanges to

Frequently Asked Returns & Exchanges Questions

  I need to exchange for a different size or item, do you have it in stock?

All of the inventory on our website is live and accurate. If you see the item available on our site and your size is in stock, then yes, we have it. Please just send the item back using the instructions above.
If you cannot find the item on our site, unfortunately, this means it is out of stock and discontinued.
If you find the item, but your size is out of stock, check to see if the product is labeled as "Discontinued". If it is, this means, unfortunately, we cannot get your size back in stock.
If the item is not marked as "Discontinued", this means we may be getting it back in stock at some point. Please contact us here to find out when it may be back in stock.

  It has been longer than 120 days, can I still return an item?

Please contact us here. If the item(s) are in sellable condition, most likely we can accept the return and offer you a store credit.

  Do I have to pay for shipping to return my item(s)?

Yes, if you are returning an item because it doesn't fit or you just don't want it, you do have to cover the cost of shipping it back to us. If you would like to exchange for a new item, we will cover the cost of shipping the new item back to you.

  What if I received the wrong item?

Rest assured, we will correct the issue as soon as possible for you. Please contact us here. Select "Regarding: Problem with Order Received". We will send you a return label to ship the item back to us immediately. The day we receive it here, we will verify it is the wrong item and send you the correct item right away. (Please note: if the item is sent back and we verify that we did send you the correct item you will be charged for the cost of the return label, as well as, any costs to send the item(s) back to you.)

  What if I received damaged merchandise?

Rest assured, we will correct the issue as soon as possible for you. Please contact us here. Select "Regarding: Problem with Order Received". We will contact you to correct the problem immediately. Most of the time this means we will file a damaged package claim with UPS and simply send a replacement package ASAP.