Official University of Nebraska Huskers Apparel

hassle free huskers holiday shopping

Customer Service

Hours: M-F 9am - 4pm CST

  • 1.800.718.1982
  • support@shopredzone.com

Fan Focused Customer Service

Frequently Asked Questions

If you can't find a quick answer to your question, don't hesitate to contact us here!

STORE CLOSING - FINAL SALE ON EVERYTHING! NO RETURNS OR EXCHANGES

General Questions

  Do you have a retail store?

At the time, we do not have a retail store. We decided a little over a year ago to focus solely on making our online shopping experience the best in the world for Husker fans across the country.

  Where is my order?

You can track the status of your order here. If your order was placed on a weekday before 2pm CST, it was shipped the same day. If it was placed after 2pm CST or on a weekend, it was shipped the following business day.

  Tracking says "delivered", but package not delivered.

This most likely means that UPS or USPS lost the package. Please fill out the form to the right and select "Regarding: Lost Package". We will contact UPS for you ASAP and help get a replacement package sent.

  Will you get my size in stock?

If the item you are looking at says "This item is discontinued", this means will not be restocking the item and the only sizes we have left are the sizes shown online. If the item is NOT marked as discontinued, we may be getting more of the item. Please use the form to the right to contact us and we will notify you when it is back in stock.

  I received the wrong item

Please fill out the form to the right and select "Regarding: Problem with Order". Rest assured we will take care of any issues for you at no extra cost.

  My package is missing an item

Please fill out the form to the right and select "Regarding: Problem with Received Order". Rest assured we will take care of any issues for you at no extra cost.