Official University of Nebraska Huskers Apparel

hassle free huskers holiday shopping

Customer Service

Hours: M-F 9am - 3pm CST

  • 1.800.718.1982
  • support@shopredzone.com

Fan Focused Customer Service

Frequently Asked Questions

If you can't find a quick answer to your question, don't hesitate to contact us here!

Returns & Exchanges Questions

  I need to exchange for a different size or item, do you have it in stock?

All of the inventory on our website is live and accurate. If you see the item available on our site and your size is in stock, then yes, we have it. Please just send the item back using the instructions above.
If you cannot find the item on our site, unfortunately, this means it is out of stock and discontinued.
If you find the item, but your size is out of stock, check to see if the product is labeled as "Discontinued". If it is, this means, unfortunately, we cannot get your size back in stock.
If the item is not marked as "Discontinued", this means we may be getting it back in stock at some point. Please contact us here to find out when it may be back in stock.

  It has been longer than 120 days, can I still return an item?

Please contact us here. If the item(s) are in sellable condition, most likely we can accept the return and offer you a store credit.

  Do I have to pay for shipping to return my item(s)?

Yes, if you are returning an item because it doesn't fit or you just don't want it, you do have to cover the cost of shipping it back to us. If you would like to exchange for a new item, we will cover the cost of shipping the new item back to you.

  What if I received the wrong item?

Rest assured, we will correct the issue as soon as possible for you. Please contact us here. Select "Regarding: Problem with Order Received". We will send you a return label to ship the item back to us immediately. The day we receive it here, we will verify it is the wrong item and send you the correct item right away. (Please note: if the item is sent back and we verify that we did send you the correct item you will be charged for the cost of the return label, as well as, any costs to send the item(s) back to you.)

  What if I received damaged merchandise?

Rest assured, we will correct the issue as soon as possible for you. Please contact us here. Select "Regarding: Problem with Order Received". We will contact you to correct the problem immediately. Most of the time this means we will file a damaged package claim with UPS and simply send a replacement package ASAP.

General Questions

  Do you have a retail store?

At the time, we do not have a retail store. We decided a little over a year ago to focus solely on making our online shopping experience the best in the world for Husker fans across the country.

  Where is my order?

You can track the status of your order here. If your order was placed on a weekday before 2pm CST, it was shipped the same day. If it was placed after 2pm CST or on a weekend, it was shipped the following business day.

  Tracking says "delivered", but package not delivered.

This most likely means that UPS or USPS lost the package. Please fill out the form to the right and select "Regarding: Lost Package". We will contact UPS for you ASAP and help get a replacement package sent.

  Will you get my size in stock?

If the item you are looking at says "This item is discontinued", this means will not be restocking the item and the only sizes we have left are the sizes shown online. If the item is NOT marked as discontinued, we may be getting more of the item. Please use the form to the right to contact us and we will notify you when it is back in stock.

  Can I request a catalog?

Yes! Please fill out the form here and select "Regarding: Catalog Request". We send 3 mailings per year, one in August, one in October and one in November.

  I received the wrong item

Please fill out the form to the right and select "Regarding: Problem with Order". Rest assured we will take care of any issues for you at no extra cost.

  My package is missing an item

Please fill out the form to the right and select "Regarding: Problem with Received Order". Rest assured we will take care of any issues for you at no extra cost.